Avaya Aura Communications Manager (ACM)

A feature-rich, scalable IP-based system for superior unified communications

Offering more than 700 powerful features, Avaya Aura Communications Manager provides an excellent unified communications platform through a wealth of voice and video facilities. The system may be deployed over a traditional IP PBX, central feature server or an Evolution server to deliver superior functionality across  telephony, mobility, collaboration, integrated messaging, call centre, telecommuting and many other features.

Supporting analog, digital and IP-based devices Communication Manager is highly reliable, scalable and secure and can greatly enhance productivity through more efficient call handling, hot-desking features and access to collaborative technologies.

Conference calling and call centre applications are built-in with other benefits including centralised management of voicemail and call attendant operating across multiple sites.

Capable of supporting up to 36,000 users and a total of 18,000 SIP stations and trunks, key features and benefits of Avaya Aura Communications Manager include:

• Sophisticated telephony – including various call routing, queuing and priority handling options
• Mobility applications – including wireless and hot desking to support mobiles and teleworking
• Collaboration technologies – including Meet Me Conferencing for six users (optional expansion to 300)
• Integrated Messaging –  built-in feature enables messaging to be integrated with voice, fax and email
• Call centre applications – including Avaya Call Management and Avaya Business Advocate
• Open communications – support for open standards and SIP add-value and reduce cost
• High availability – 99.999% availability or better
• Quality of Service – extensive features deliver high reliability and functionality
• Security – includes breach detection, tracking and real time media encryption over LAN or WAN
• Integrated management – extensive  and powerful  tools for administrators and network managers