Avaya IP Office

Intelligent yet simple, an impressively flexible unified communications system.

Avaya IP Office is a landmark business communication system which lets you better manage and unify a variety of devices to enhance efficiency, productivity and the satisfaction of your employees and customers.

It supports desk, mobile and soft phones, desktops and laptops – at work, at home, on the road, in fact wherever you and your staff are located. Whether connections are wired, wireless or broadband, it brings together calls, emails, texts and instant messages so you can seamlessly manage your communications. Avaya 1616 IP Deskphone

The benefits IP Office provides are impressive. It can cut your mobile and landline bills by routing calls via your broadband connection. In-built intelligence means incoming calls may be more quickly and accurately routed. Handsets may be added or moved simply by plugging in and switching on. Cost-saving 128 party conferencing comes as standard with the Preferred and Advanced editions.

Scalability means you can grow from a home office to up to 32 national or international sites, each system serving from one to 384 users. If yours is a multi-site operation you can benefit from remote system management – plus super resilience with IP phones automatically switching locations to maintain communications.

Avaya IP Office is an essential business communications tool, giving you all the functionality and flexibility to help grow your business – and grow with your business. It is offered in four editions and a variety of user profiles such as Office Worker, Mobile Worker, Teleworker, Power User, Receptionist, Customer Service Agent and Supervisor - allowing you to select the user profile you need.

Avaya IP Office Customer Call Reporter Avaya IP Office One-X Portal

Avaya IP Office Avaya IP Office One X Portal
Customer Call Reporter (CCR)

Avaya IP Office Basic Edition
Designed for the sub-20 user market with simple telephone needs.
• Integrated voice mail, retrieval from any phone or via email
• Supports analogue and digital desktop phones (IP phone are not supported)
• Upgrade to Essential Edition at any time without replacing hardware of licences
• Conferencing (up to 64 parties)
• Simple web management interface

Avaya IP Office Essential Edition
Entry level Unified Communications to all your employees includes integrated voicemail, mobile twinning, mobile call control and one-X for all users plus 2 remote worker licences
• Personalised voicemail greetings for each employee
• Ability to send voicemail to email improves employee productivity
• Automated Attendant directs calls to the right person
• Dial by name – using your internal directory, callers can easily search the person they want to connect with via touch tone
• Mobility – all users can be reached on a single number, whether working in the office, at home or on the road.

Avaya IP Office Preferred Edition
Improved reaction and capabilities and productivity. Building on all the features of the Essential edition plus
• VoiceMail Pro - Improved voicemail capacity
• One X Portal adds full unified communications into Microsoft Outlook, allowing Instant Messaging, Presence, Voicemail, Conference and directory access all from a customer’s standard email client without having a separate application loaded
• Secure ‘Meet Me’ conferencing – the integrated conferencing features allow all participants to organize their own password-protected conference calls with up to 128 participants
• Call recording – built-in automatic and on-demand call recording is a great way to keep tabs on your business operations, deal with disputed orders and help train your staff

Avaya IP Office Advanced Edition
This high-end solution is designed for businesses requiring sophisticated tools with which to release and exploit intelligence to deliver superior customer service. Particularly suited to call centres and contact centre applications it upgrades Avaya IP Office Preferred Edition (to which it is harnessed) with a range of high level features and benefits, such as:
• Customer Call Reporter (CCR) Server with one supervisor licence and numerous reporting functions
• Real-time customer service management – detailed reports are available at all times, giving you immediate warning of critical call levels being exceeded enabling you to take swift action to ensure your service levels do not fall
• Call recording library – easily archive all recorded calls and seamlessly search and replay any conversation
• Self-Service 24/7 – customers can check order status and more using Integrated Voice Response (IVR) services