Maintenance & Troubleshooting

97% of Category A Faults responded to within 4 hours

We recognise that businesses and the communication technologies they rely on create differing support needs. One size does not fit all which is why we offer you a wide choice of maintenance and support packages. If you require only weekday, office hours support we have a package as we do if your organisation demands full 24/7/365 cover to optimise operational integrity and critical business continuity.

Our services include pre-planned maintenance through to hot desk troubleshooting so that you can reduce downtime, maximise efficiency and concentrate upon the effective management of your organisation. You can access our maintenance and support services by telephone, fax, email, online or through our new Live Chat service. (Link to Live Chat)

I-man is Pennine’s bespoke fault logging system, iIt allows you to log a fault on-line, the key benefits are:

• Online incident logging via a secure web portal
• Online incident tracking via a secure web portal
• E-mail notifications of incidents logged
• E-mail notifications of updates and closure of incident
• Online performance indicators

If you would like to have an account set up on I-man, please email sercon@penninetelecom.com with your details. Upon receipt of your request an account will be set up and your username and password will be sent to you.

If you have an account you can log into I-man by clicking on the link.

As part of our commitment to service excellence we provide you with your log-in details for our online support portal and a detailed Customer Support Handbook which explains who to contact at Pennine so that you can make best use of our support facilities.  The handbook can be downloaded from the Customer Zone, to register for this Zone please follow the link.