Unified Communications

Unified communications enable businesses and organisations to communicate quicker, smarter and better.

It’s more than just the latest buzz phrase because true unified comms bring together a range of communications services onto a single and immensely powerful platform. By utilising cutting edge applications such as Avaya Aura unified communications solutions deliver remarkable flexibility, enhancing the speed and quality of response. A voice message may be accessed by and responded to by email. Communications can be performed across a range of devices including VoIP handsets, PCs, mobiles and touch screen tablet devices.

Exploit unified comms technologies and your organisation can be more receptive and responsive to your customers, communicating with them using their preferred means and devices. They also help you better manage your business as you can integrate data and voice services to see the whole communication picture.

A professionally designed and implementented unified communications platform will support integration of:

VoIP telephony
Instant messaging – live chat services 
SMS – text
Video comunications
Call control features – call waiting, call forward, caller ID etc
Unified messaging – integrated email, voicemail, SMS and fax
Fixed mobile convergence (FMC)
Mobility applications – for hot desking, wireless for mobiles and teleworking
Social Media integration