NEWS

Avaya acquires Nortel Enterprise Solutions

Avaya Message to Customers:

Welcome to the new Avaya. Today, we complete the acquisition of Nortel Enterprise Solutions (NES)

and Nortel Government Solutions (NGS). This marks an important milestone for customers and for the

communications industry. Avaya is the global business communications expert delivering open and

flexible communication systems that transform the way people collaborate to enhance performance and

enable growth for companies small to large. Customers in the federal sector can take advantage of

enhanced communication solutions that will not only support our troops around the world, but also

enhance citizen service.

Whether you are joining Avaya for the first time or are a longstanding customer, you are our priority.

We are focused on maintaining customer service levels and protecting the investments you have made

in your Avaya and NES solutions. Extensive work is well underway toward a swift but careful

integration of two great companies; you can expect the same industry-leading support you have

received in the past.

During the coming weeks, Avaya will have much news for you regarding the progress of our

integration. We will maintain open and proactive communications to ensure that you are aware of any

relevant changes. Avaya will announce our integrated product roadmap on 19 January 2010. This

exciting roadmap will deliver the innovative capabilities that will drive the next generation of real-time

business communications. Evolution paths for customers will be part of this new roadmap and we will

bring this information to you through a series of communications, events, and an online exposition.

To ensure that your questions are fully answered, Avaya has consolidated information and tools,

including pre-registration for the online exposition, into a single online location. Please visit the Avaya

Nortel Information Center on avaya.com. As well, this is a great time to talk with your account

representative or Avaya/NES partner about the new company. Our sales and support teams are armed

with extensive resources to make this transition a smooth one for customers.

I heartily thank you for your business and continued support and welcome you to the new Avaya. I

look forward to partnering with you to build the next era in business communications.

Sincerely,

Kevin Kennedy

Avaya President and CEO