Products

Avaya Communications Manager (ACM) – for 100 – 36,000 users

Ensuring you select the right telephony solution for your business is crucial. You need a system offering reliability, survivability, scalability and the capability to deliver to multi-site locations securely whilst retaining central control. Most businesses need to ensure the communications system they invest in will grow with their business, as and when their business is ready for growth.

The ACM system offers the functionality of the MV Express on a much larger scale. It simplifies and expands communications so that your business can gain strategic advantage and a competitive advantage. Let Pennine assist you in selecting the right solution, enabling intelligent, highly available and open communications across your organisation.  

• Any time, any place and any network – Access to resources including IP, PSTN and cellular offers businesses and their customers anywhere, anytime access through virtually any device to key communication resources.
   
• Inter-Gateway Alternate Routing (IGAR) – IGAR provides unique monitoring of latency and packet loss with automatic re-route to PSTN for optimal voice quality.
   
• Call Routing Intelligence – Avaya’s patented routing intelligence can connect your customers to the correct knowledge worker, increasing levels of customer satisfaction.

  9640 Handset

• Unified Access – The superior portfolio of User Agents and Smart Devices for unified communication access, increasing productivity with consistently available functionality.
   
• Survivability – the capabilities of the ACM deliver up to six times better performance in minimised downtime, with extremely fast call controller failover time. This provides businesses with continuity across their business, including branches.
   
• SIP – The ACM provides an open SIP and H.323 call model with SIP/SIMPLE presence and instant messaging extensions, allowing seamless integration of voice into other applications and flexibility to integrate third party endpoints, carrier services and applications.
   
• Boost End User Productivity – IP Softphones, a Windows-based client application transforms and IP network-connected laptop PC into a fully featured office phone that can be sued at home, a client’s site or hotel room.
   
• Conferencing – Meet me Conferencing replaced expensive third-party services
   
• Improve Contact Centre Management – A robust Automatic Call Distribution feature set delivers call routing capabilities for contact centres of any size, from small, single sites to large, multi-site deployments.

To download Pennine’s brochure outlining all Avaya Telephone systems available to enterprise businesses, click here